RENTAL TERMS AND AGREEMENT

RENTAL TERMS AND AGREEMENT - PARTIES AND PURPOSE OF THE AGREEMENT

Subject of the contract:

The rental contract is a temporary contract between the organizer (hereinafter referred to as "SERVET HOLIDAY") and you (hereinafter referred to as "customer") for the purpose of renting "yachts, holiday homes, mobile homes and rooms in boutique hotels" (hereinafter referred to as "rental properties") for a certain period of time that is or will be determined in advance.

Customers and accompanying persons who make a reservation on our website and via other websites by telephone or email for our rental properties accept the following conditions in advance.

In the event of behavior that contradicts one of the following conditions, "SERVET HOLIDAY" reserves the following rights: Unilateral cancellation of the reservation; 
Requesting the customer to leave the rental property; 
Not to refund or withhold the deposit received; 
Not to repay or withhold the deposit and to demand the outstanding balance immediately.
Reservation and payment:
The rental properties can be reserved in advance using the reservation form on our website, by SMS, by phone or by email.

UNFORGETTABLE-HOLIDAY carries out the advance reservation process based on the rental property you have chosen, for the period you have chosen, as well as the necessary contact and billing information.

After making a reservation in advance, SERVET HOLIDAY receives 35% of the total amount as a deposit. You will be informed of the amount of the deposit due as well as our bank details by email or SMS in text form.

The rental property is only reserved for you if the down payment or a receipt for the payment is made or submitted within one working day after the advance reservation.

The deposit can be made within one working day by postal order, bank transfer and Credit-Card on the website.

After receipt of the deposit or a receipt for the payment, you will receive a written confirmation of the booking of your rental property within one working day at the latest.

The contract specifies the total price, the down payment received and the dates, as well as the time of day, of the down payment you made.

If the down payment is not made on time (SERVET HOLIDAY) can use the right to cancel the advance reservation and make a further reservation for the rental property without informing the customer.

The remaining amount to be paid for the rental property is due after conclusion of the contract, 30 days before handover of the booked rental property and must have been received on our account at this point in time.

UNFORGETTABLE-HOLIDAY reserves the right to rent the booked rental property to other people if you do not make the final payment of the booking costs in time after the deposit has been made - i.e. not later than 30 days before the rental begins.

If the booking is made within the 30-day period before the start of the journey, the entire rental price must be paid within one working day.

Due to the fact that SERVET HOLIDAY provides its customers with furnished holiday homes and mobile homes, a deposit must be paid for all items that are damaged or lost, etc., depending on the rental property, which are not covered by insurance. This deposit is paid in cash by the customer when the rental property is handed over. The deposit will be returned to the customer on the customer's day of departure after the inventory has been completed.

In order to avoid complaints that may arise for the reasons mentioned above, it is expressly pointed out that the deposit mentioned (see description of the rental property) must be paid in cash on the day of arrival at the holiday home and when the residential bus is handed over.

For reasons arising from the fault of the customer, including the termination of the contract without proper written notification,

If the contract becomes effective from the reservation confirmation with the express declaration of the contracting parties, SERVET HOLIDAY will not be held responsible if the rental property is not used.

Holiday home arrival / departure:

On the day of arrival, the check-in time for the holiday home is from 4 p.m., or earlier depending on the availability of the rental property.

On the day of departure, the check-out time is at 10:00 a.m. at the latest.

If the rental property is not left at 10:00 a.m. on the day of departure, the customer is responsible for the resulting problems of direct re-letting on the same day and must pay for all kinds of financial costs from SERVET HOLIDAY.

We expressly remind you that travel plans should be drawn up after these times so that there are no problems on either side.

If you want to leave early, SERVET HOLIDAY must be informed 24 hours in advance.

If the customer leaves the holiday home prematurely at his own request, no overnight costs will be reimbursed.

Occupancy / capacity / maximum number of people:

Customers who are above the capacity stated on our website or the number of people stated when making the reservation will definitely not be accepted in our rental properties (also applies to children and babies).

If the customer wants to change the number of people after completing the reservation, this must be requested in writing from UNFORGETTABLE-HOLIDAY and, depending on capacity and possibility, will be confirmed by SERVET HOLIDAY. SERVET HOLIDAY can charge a surcharge for this.

When moving into the rental property, customers are recorded on the basis of the reservation list. People who are not listed will not be accepted.

In exceptional situations, SERVET HOLIDAY reserves the right to request the customer to leave the rental property, to cancel the reservation completely or to vacate the rental property in full before the end of the rental period and to demand the entire accommodation costs as well as an additional fee.

When renting one of the vacation options offered (rental properties), the transactions are carried out in accordance with the customer's declaration. The customer confirms that the information provided is correct and assumes all responsibility in this regard.

Cleaning / maintenance and additional expenses for holiday homes:

Daily, weekly and monthly rental prices for holiday homes include cleaning when you move in. For stays of 2 (two) weeks or longer, weekly cleaning and the change of towels and bed linen are included in the price. In addition, all additional types of cleaning or towel and bed linen changes are available for a fee.

The pool and garden maintenance is carried out early every morning. Should technical problems arise within the holiday home during the stay, these will be resolved by the owner. To do this, however, SERVET HOLIDAY must be informed immediately by the customer so that we can forward this accordingly.

For regular maintenance of the pool, garden and other facilities, the responsible staff must enter the garden or the interior of the holiday homes. So that these services can be carried out without interruption, the customer must grant the responsible staff access to the property if necessary. Unless otherwise stated in the details of the rental properties on the website, electricity, water, gas bottles, pool lighting, internet connection and use of air conditioning are included in the price.

Pool lighting, air conditioning and internet may not be available as standard in all of our holiday homes. It is therefore recommended that you carefully read the characteristics of the holiday homes you rent in the description on our website.

Pets / smoking notice:

Unless otherwise stated, pets are not accepted in our rental properties.
Smoking is not permitted indoors in any of our rental properties.

Prices:

The rental prices stated on our website are daily, weekly or monthly. The deposit into our bank accounts can be made by money order, bank transfer or credit card payment.

Damage deposit:

The damage deposit is paid in cash by the customer on the day the rental property is rented and, after the inspection when leaving the holiday home / mobile home, if there is no damage or lack of furnishings, etc. it is fully paid back in cash.

If the customer leaves the holiday home earlier than specified in the contract, or if the acceptance could not take place due to the density of the acceptance dates, the deposit will be transferred to a bank account specified by the customer.

If acceptance of the property is not possible, e.g. if the customer leaves or leaves the rental property without our knowledge, the deposit will be refunded if it is in perfect condition (including key handover) minus the bank charges incurred. Otherwise, a corresponding claim settlement can come into force.

If there is damage to the holiday home / mobile home and if it exceeds the amount of the deposit received, the customer will be asked to pay for this damage, otherwise legal action will be initiated.

Pools:

The temperatures of the pools in our holiday homes vary depending on the weather and seasonal temperature. UNFORGETTABLE-HOLIDAY cannot be held responsible if the customer cannot use the pool, e.g. due to the weather.

Heated pools:

As a rule, the pool cannot be heated. If a heating system is available, this is clearly noted on the website in the details. Some are for a fee, some are free - this is clearly stated on the website in the details. The water temperatures in the heated pools usually vary between 26 degrees Celsius and 29 degrees Celsius. Hot water, such as in the thermal baths, is not available and not to be expected.

Since the pool is heated with electricity, SERVET HOLIDAY cannot be held responsible for the associated cooling of the pool in the event of a power failure by the network operator or technical failure of the heating.

Responsibility and Guarantee:

SERVET HOLIDAY is responsible for handing over the objects to the customer, on the specified date and time, clean and ready for use. If a defective, non-functioning object is present when the rental property is handed over, the customer is obliged to report this to SERVET HOLIDAY immediately and to request that the problem be rectified. SERVET HOLIDAY will forward this message to the owner and ensure that this problem is resolved within 48 hours. SERVET HOLIDAY is not liable for this, but only provides assistance in resolving the problem.

SERVET HOLIDAY cannot be held responsible for disruptions that are not reported immediately. SERVET HOLIDAY acts as an intermediary between the owner of the objects and the customer. The owner of the rental property is responsible for eliminating any malfunctions or defects.

In addition, SERVET HOLIDAY cannot be held responsible for incidents without fault, such as accidents, illnesses, injuries, drowning in the pool and deaths. This also applies to theft, fire, theft etc. on / in the rental property.

After leaving the rental property, the customer cannot assert or request a refund for a technical defect or a non-rendered service that has not been reported to SERVET HOLIDAY during his stay in the rental property.

Invoice – Taxes:

Your invoice including taxes will be issued by ANT TRANSFER7 TURİZM SEYAHAT ACENTASI (SERVET HOLIDAY).

Customer Responsibilities:

The customer is responsible for the proper use of all functional objects and furniture in the garden by the pool, which were handed over in perfect condition on arrival. This also applies to the use of the entire kitchen equipment, which must be handed over clean. On departure, the rubbish in the rental property must be removed and the dishes washed. Otherwise, and in cases in which the objects are left unreasonably contaminated, SERVET HOLIDAY will charge a cleaning fee and deduct this from the deposit.

Customers are obliged to inform SERVET HOLIDAY about damage. Any damage caused by the customer during the stay will be deducted from the damage deposit. If the cost of repairing the damage exceeds the amount of the damage deposit, the customer will be asked to pay the difference in cash or he will be billed.

In addition, the customers and their companions should make sure that their behavior does not become a noise nuisance for the environment / neighbors.

Furthermore, they have to comply with the social and moral rules of the country in order to avoid violations of the law and criminal offenses. In the event of non-compliance, SERVET HOLIDAY has the right to request the customer to vacate the property before the end of the reservation period should a complaint be submitted to SERVET HOLIDAY about the customer and his companions. SERVET HOLIDAY does not guarantee 100% privacy protection for the non-visible pools specified on the website. When it comes to external visibility, customers have to take responsibility for their own privacy. SERVET HOLIDAY assumes no responsibility for problems of this kind.

Force majeure/ unforeseeable circumstances:

SERVET HOLIDAY can terminate this contract unilaterally and without legal liability in cases that fall into the area of ​​force majeure.

War in the region or in the country, threat of war, riots, strikes, natural disasters, fires, terrorist activities, epidemics, technical problems with transport that cannot be prevented by SERVET HOLIDAY, construction work and infrastructure work by municipalities or public institutions, the bans on State officials in the area and all events that are not foreseen and beyond our control will be assessed under force majeure.

Complaints:

Complaints during the stay must be submitted by the customer to SERVET HOLIDAY immediately. The complaint will be checked by the person responsible for SERVET HOLIDAY and the necessary measures will be taken immediately. SERVET HOLIDAY is not liable for complaints after the end of the holiday and departure that were not reported during the stay.

Security and privacy policy:

SERVET HOLIDAY never sells the personal data of visitors, registered users and partners to third parties

SERVET HOLIDAY has taken the necessary measures for information security, SERVET HOLIDAY assumes no responsibility in the event that confidential information is damaged by attacks on the system or on the website of SERVET HOLIDAY / (https://www.servetholiday.com) or that it is acquired by third parties will. The website (https://www.servetholiday.com) may contain links to other websites.

SERVET HOLIDAY / (https://www.servetholiday.com) assumes no responsibility for the privacy practices or the content of the websites accessed via the link.

SERVET HOLIDAY determines and uses the IP addresses of the users if necessary. IP addresses can also be used to identify users in general and to collect comprehensive demographic information. For more information, see data protection guidelines (https://www.servetholiday.com).

Other important information:

If the access roads to the objects / the infrastructure are in poor condition, damaged, steep, wet, etc., this is not in the hands of SERVET HOLIDAY and cannot be held responsible for this.

In the event of accidents or incidents during the stay and transfer, SERVET HOLIDAY cannot be held responsible.

SERVET HOLIDAY cannot be held responsible for health or psychological impairments at the customer's, which are caused by the materials used in the construction of some villas (cedar wood, pine, plastic products), all kinds of plants in the garden or within the properties. (e.g. allergies)

Customers who stay overnight in our properties can only use our transfer on arrival and departure.

The customer can use taxis, transfer vehicles or rental vehicles for private purposes during their stay. SERVET HOLIDAY assumes no responsibility for the use of these services via third parties. This use is the customer's own responsibility.

SERVET HOLIDAY cannot be held liable if the customer who rented the property is dissatisfied due to the geographical location of the property. SERVET HOLIDAY has marked the approximate location of the villa on the website with Google Maps.

SERVET HOLIDAY cannot be held responsible for any damage to your private or rented vehicle during transport to the objects.

If the vehicle of the customer who rented the property is unsuitable for the journey (engine power, proximity to the ground, etc.) and problems arise as a result of this, this is the responsibility of the customer. SERVET HOLIDAY cannot be held responsible for such or similar problems.

The distances specified for the rental properties on the website (https://www.servetholiday.com) may vary. The customer takes note of this and takes it into account.

SERVET HOLIDAY offers a transfer from Dalaman or Antalya to the rental properties. All other travel options are the responsibility of the customer.

The distances from the holiday homes to the restaurants, beach, town, street and transport links indicated on the website are for orientation purposes. SERVET HOLIDAY takes no responsibility if the specified restaurant or supermarket is closed.

SERVET HOLIDAY cannot be held responsible for all accidents, falls, breaks and drowning etc. in the pool during the stay in the property.

All holiday homes have a 160 liter water tank powered by solar energy. In the event of excessively wasteful water consumption of warm water and the associated water scarcity, the customer is responsible. Problems that arise from this situation are not the responsibility of SERVET HOLIDAY.

SERVET HOLIDAY cannot be held responsible for situations in which, for example, no cell phone signal is received or little or no internet connection is received from cell phones in the properties or on the way. You can call your GSM operator and get detailed information about the GSM signal status in your target area.

You will receive a confirmation email for all payments by credit card, mail order, money order or bank transfer. Please note that you do not book a plane ticket, bus ticket or similar before receiving this confirmation certificate or if so, at your own risk. You will also receive such a confirmation if you pay directly to SERVET HOLIDAY. Without this confirmation, there will be no valid rental contract for the desired property. SERVET HOLIDAY cannot be held responsible for material and moral damage that may arise from these and similar situations in which the customer acted prematurely.

For all accidents and incidents caused by the customer in connection with fire, electricity, gas and the resulting accidents and deaths as well as internet interruptions by the internet provider (Türk Telekom etc.), water and power failures by the state provider in the rental property, UNFORGETTABLE takes over HOLIDAY no responsibility.

All rental properties correspond to the description on the website. Complaints about dimensions or appearance that are perceived differently will not be accepted. SERVET HOLIDAY cannot be held responsible for this.

SERVET HOLIDAY cannot be held responsible for the prevailing weather conditions and other natural events and their consequences.

SERVET HOLIDAY cannot be held responsible for incidents and their consequences, such as stings or bites by bees, scorpions, insects, snakes, cats and dogs, etc.

Disclaimer:

The place of jurisdiction for all disputes that arise on matters of this contract is the Antalya District Court. CUSTOMERS BOOKING OUR HOLIDAY HOMES / CAMPERS / BOUTIQUE HOTELS AND YACHTS ACCEPT ALL OF THE ABOVE TERMS. IN THE EVENT OF VIOLATION AND DIFFERENT ACTIVITIES, SERVET HOLIDAY HAS THE RIGHT TO CANCEL THE RESERVATION, NO REFUND AND REQUEST THE ENTIRE BOOKING PRICE.

ANT GÖKHAN SEYAHAT TURİZM (SERVET HOLIDAY)