CANCELLATION CONDITIONS

TOUR CANCELLATION AND REFUND CONDITIONS

1- PARTIES

Sultan travel, tours & excursions (hereinafter referred to as AGENCY) on the one hand, and the persons who will benefit from the tour / service (referred to as Customer in short) on the other hand, have reached a full agreement on the following issues. For matters not written in this contract, Law No. 1618 and the Regulations, Statutes and Circulars, Communiqués and Schedules issued accordingly, 2634 S.K., IATA, IHA, UFTAA Convention Provisions and international private and official agreements will apply. 

2- CANCELLATION AND TRANSFER

A - Although the agency has shown all necessary care, it prevents the start or continuation of the trip; may cancel or postpone the trip due to the fact that the final records do not reach the required number of passengers and/or adverse weather conditions, road obstacles, strikes, terrorism, fog, possibility of war, unforeseen technical issues and all these and similar force majeure reasons. In this case, the consumer has no right to compensation.

B - For daily tours, unless otherwise stated, in case of cancellation or cancellation request up to 1 day before the start of the trip, the price paid will be refunded to the consumer in full, without any deduction, excluding the costs arising from compulsory taxes, duties and similar legal obligations. The consumer accepts and undertakes to pay the entire trip fee to the agency as withdrawal compensation in case of cancellation or change requests less than 1 day before the start of the trip.

C- For promotional/discounted products, the consumer does not have the right to cancel or change the product he/she has purchased.

D- The amount paid by the consumer for the service will be refunded to the consumer, provided that the illness that prevents the consumer or his/her first-degree relatives from performing their normal activities for 10 days, corresponding to the tour period, is documented with an official report obtained from a full-fledged state hospital or in case of death. In this case, the report and documents will be submitted before the start of the service. If this situation occurs during the continuation of the tour service, the excuse must be submitted to the Agency together with the document within 1 day from the date of departure of the Consumer from the tour.

E- If the consumer does not notify in writing that he will participate in the service whose start he missed; The Agency has the right to cancel all reservations and services made on behalf of the Consumer within 24 hours from the start date of the service. In such cancellations, no refund will be made to the Consumer.

F- If deemed necessary, the Agency may cancel the tours it has announced or registered for, partially or completely, before the start of the service, provided that it notifies the Consumer. During the same period or during the service, the agency may change the names of the hotels within the scope of the service, the means of transportation and their departure locations, and the order of visits of the places specified in the program and shown as places to visit. If the consumer does not accept these changes and cancellations for justified reasons, he has the right to cancel his reservation and receive a refund of unconsumed service fees.